You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout. You can also place an order by contacting us via WhatsApp or phone call.

We accept Cash on Delivery (COD) for orders across Pakistan. We also offer bank transfers for advance payments. Online payment options are currently being introduced.

Yes, we offer Cash on Delivery services to most major cities and towns across Pakistan. However, availability may vary for remote areas. You can confirm delivery availability for your location during checkout or by contacting our support team.

No, you do not need to pay any advance for Cash on Delivery orders. You only pay when you receive and check your parcel.

We offer free shipping on all orders.

We aim to deliver your order within 2 to 5 working days after order confirmation, depending on your location. For major cities like Lahore, Karachi, and Islamabad, delivery is usually faster.

Yes, once your order is shipped, we will share a tracking number and link via WhatsApp or SMS so you can track its status in real-time.

We offer a 15-day return and exchange policy. If you are not satisfied with your product, you can return or exchange it within 15 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received.

Warranty periods vary by product and brand. Generally, our home appliances come with a 1-year warranty against manufacturing defects. The specific warranty details are mentioned on each product page. Please retain your invoice for warranty claims.

Yes, we encourage you to "Open Before Pay" for COD orders. This means you can check your parcel before making the payment to ensure it is exactly what you ordered.

Yes, we take your privacy seriously. Your personal data is secure and will never be shared with third parties. Please refer to our Privacy Policy for more details.

You can reach our 24/7 support team via:
📱 WhatsApp: +92 309 532 35 11
📞 Phone: +92 309 532 35 11
✉️ Email: alhadiimports@gmail.com